What's New at Northland!

Bill Pay Enhancement

Great News! Soon you will be able to view images of paper check payments sent via online Bill Pay. Once your merchant has cashed the check and it has cleared their financial institution, an image of the check will be available for viewing. You will see a clickable link in your bill pay history to the check. There are no fees to view these images. Watch for more information on this exciting enhancement!

Deanna Reeves 20 Years of Service

Deanna Reeves, Vice President of Member Service, reached a 20-year milestone with Northland. Deanna has held many positions during her career at Northland. She was hired on Oct. 31, 1994 as a part time teller in our AuGres branch and has since served as a Call Center Representative, Branch Manager and Branch Coordinator. Throughout her career with Northland her duties and responsiblities have increased steadily and significally making her an excellent choice to lead Member Service.

Congratulations, Deanna!

Pictured (L-R): A.V.P. of Member Service Brenda Eberline, V.P. of Member Service Deanna Reeves and CEO Pete Dzuris

Jerry Erickson Retirement

After 46 years of selfless service, Mr. Jerry Erickson has retired from our board of directors. 

This tireless volunteer, affectionately known by many as Mr. E., joined our credit committee in 1967 and was appointed to the board of directors in 1968. He’s served several positions on the board, including 12 years as our chairman. He has been our vice chairman for the past 17 years.

Mr. Erickson has a bachelor’s degree in accounting from Ferris State University. He became an auditor for the U.S. Army Audit Agency and the Defense Contract Audit Agency after graduation. He also served in the U.S. Air Force from 1953-57, including a tour in Korea from 1954-55.

“Jerry has served Northland with unparalleled care and expertise for over 46 years and he has also been the consummate advocate for all facets of PAC fundraising for both Northland and the Michigan Credit Union League,” said board member Howard Spencer. “He leaves a big hole to fill in both organizations and will be truly missed."

He and his wife Donna plan to relocate to Texas

Need Checks?

We’re excited to announce our new partnership with Deluxe Corporation for check orders!

Keep using the checks you have, but once you start running low, please contact your branch or call center representative to place your first order with Deluxe. (After that initial order, you’ll be able to place future orders through Home Banking if you wish.)

Questions? Call 800-336-2328

CULink Michigan

Credit unions are 100% member-owned financial institutions; their sole purpose is to serve members. Credit unions work together to provide excellent service and affordable financial products. As a member you have access to the largest surcharge-free ATM network in the state of Michigan, as well as 30,000 ATMs nationally! You can also go to more than 5,000 participating credit unions nationwide to make common transactions. Visit CU Link Michigan for more info.

Trouble logging in to Home Banking? Troubleshooting Tips:

Having trouble with the new system? Check out our FAQs.

Is it time to change your password? For your security, home banking passwords must now be 8 - 10 characters long and changed at least twice per year.

Did you forget your login information?   We can help! Call 800-336-2328 and our friendly Call Center will have you back up and running in no time.

Have you logged in lately?  To protect our Members, Home Banking and related eServices are disabled after 90 days of non-use. To ensure uninterrupted service, you must login at least once every 3 months. To restore Home Banking and related eServices, please call 800-336-2328 and we'll be happy to assist you.

Is your browser the culprit?   Some browsers are not yet compatible with our home banking software.  For best results, we suggest Internet Explorer, Google Chrome or Firefox.

Are you using an iPad?  We suggest using the Safari browser and disabling the pop-up blocker.

Are you using a cell phone?  Not all cell phones are compatible with this website. We apologize for any inconvenience.

Mobile Banking FAQsGet info

Additional questions or login problems?   We're here to help! Stop by your favorite Northland branch or give us a call at 800-336-2328.

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Important Notice: Change to MasterCard Rules Found in the Electronic Funds Transfer Disclosure

The new MasterCard liability rules make the following revisions effective October 17, 2014:

• The Zero Liability Rule will now apply to all transactions conducted with a MasterCard branded card, including PIN-Based transactions at Point-of-Sale and ATM. Previously, zero liability only applied to Point-of-Sale transactions.
• A cardholder will not be liable for any unauthorized transaction, as long as the cardholder has exercised reasonable care in safeguarding the card from risk of loss or theft, and, upon becoming aware, promptly reporting the loss or theft to the issuer. Previously, if the above conditions were not met, your liability was the lesser of $50 or the amount of property, labor or services obtained by the unauthorized use prior to your notification to us. This maximum of $50 has been removed.

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