Mobile Banking Web FAQs
How do I access web based banking from my mobile device?
Web Access: https://m.mobilecu.org/northlandfcu
Is internet access required on my phone?
Yes. Internet access is required to use Mobile Web Banking.
How much does web-based Mobile Banking cost?
Northland does not charge a fee for Mobile Banking access, but please check with your cell phone service provider before accessing Mobile Web through the internet. Any usage fees they charge will apply.
Can I enroll in Mobile Web Banking from my mobile device?
Yes. Please note that you MUST be enrolled in traditional Home Banking. Once enrolled, you can access Mobile Web Banking and our Mobile App using your Home Banking login credentials.
What type of mobile devices can be used to access accounts?
Our Mobile Banking works with any web-enabled mobile device whose network allows secure SSL traffic. We recommend you enable text alerts to easily monitor mobile transactions.
Can I use more than one device for Mobile Banking?
Yes. You can enroll and receive text messages for up to five mobile devices per account. Once you have enrolled at least one device, you will be able to access Mobile Banking from any compatible mobile device using your login credentials. (ie: tablet or spouse’s phone)
What functions can I perform from my mobile device?
- View Transaction History, Account Balances and Alerts
- Transfer Funds between accounts & Northland loans
How do I know if my transfer was entered successfully?
We suggest you enable ‘Balance Changed’ text alerts. Once you do, each time you make a transfer a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation Text Message, you can verify the transaction using traditional Home Banking at northlandcu.com.
How do I set up text alerts?
You can set up text alerts by logging into Mobile Web. Scroll to the bottom and select Alert Home.
What happens if I lose communication/signal during a transaction?
By enabling alerts, when you complete a transaction from your mobile device (funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
What happens if I get a new phone?
If you get a new phone, simply access Northland Mobile Web Banking from your new mobile device. No further action is required.
How can I search for a transaction?
You will be able to view up to 1 year of transaction history on your mobile device. There is no search feature.
Can I use any mobile device to access my accounts?
You can access your accounts using any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that SMS Text Messages will be sent to the phone number entered when enrolling for Text Banking, not necessarily the device from which you perform a transaction.
What if I can’t get my mobile device to work with Internet Banking?
To use the mobile version, your phone needs to meet the following minimum requirements:
- Your mobile device must be web enabled.
- Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider to determine this.)
What if I no longer want to be a mobile user?
If you simply want to discontinue the service: Remove text alerts, unregister your phone number within Mobile Web or text STOP to 86020. No further steps required.