Mobile Banking App FAQs
Is internet access required on my phone?
Yes. Internet access is required to enroll in Mobile Banking.
How much does Mobile Banking cost?
Northland does not charge a fee for Mobile Banking access, but please check with your cell phone service provider before accessing the service through the app. Any usage fees they charge will apply.
Can I enroll in Mobile Banking from my mobile device?
Yes. Please note that you MUST be enrolled in traditional Home Banking. Once enrolled, you can access our Mobile Banking App from your smartphone using your Home Banking login credentials.
What type of mobile devices can be used to access accounts?
Our Mobile Banking works with any web-enabled mobile device whose network allows secure SSL traffic. We recommend you enable text alerts to easily monitor mobile transactions.
Can I use more than one device for Mobile Banking?
Yes. You can enroll up to five mobile devices per account. You will be able to choose to receive text alerts for all five devices if you decide to enroll them. However, once enrolled, you will also be able to access Mobile Banking from any compatible mobile device using your login credentials without having to enroll that device.
(ie: tablet or spouse’s phone)
What functions can I perform from my mobile device?
- View Transaction History, Account Balances and Alerts
- Transfer Funds between accounts & make payments
How do I know if my transfer was entered successfully?
We suggest you enable ‘Balance Changed’ text alerts. Once you do, each time you make a transfer a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation Text Message, double check to make sure the transaction went through via traditional Home Banking at northlandcu.com.
What happens if I lose communication/signal during a transaction?
By enabling alerts, when you complete a transaction from your mobile device (funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, check your accounts and re-submit any transactions that did not process.
What happens if I get a new phone?
If you get a new phone, simply download and access Northland Mobile Banking from your new mobile device. No further action is required. If you get a new phone number, you will need to update this information within the app.
How can I search for a transaction?
You will be able to view up to 1 year of transaction history on your mobile device. There is no search feature.
Can I use any mobile device to access my accounts?
You can access your accounts from any mobile device as long as it's equipped with our Mobile Banking app. The only difference is that SMS Text Messages will be sent to the phone number entered when enrolling for Text Banking, not necessarily the device from which you perform a transaction.
What if I no longer want to be a mobile user?
If you simply want to discontinue the service: Remove text alerts, unregister your phone number within the app and your last step would be to delete the app. No further steps required.