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Job Openings: Imaging Specialist, Full Time, Alpena

Announcement Number:02252021-1
Announcement Date:February 25, 2021
Location of Position:Alpena, MI
Salary:Pay Grade B
Days:Monday through Friday
Hours:8:00AM to 5:00PM


Position Summary: The primary purpose of this position is to assist Northland Area Federal Credit Union in living out its Service Mission, “To be our members’ most trusted financial partner,” by delivering outstanding service to both internal and external members. In addition, facilitate the archiving of all paper documents to optical storage. Provide support to Lending, Mortgages, Collections, and Member Services.

Essential Functions and Responsibilities:

1. Deliver service to both internal and external members that are in alignment with the credit union’s Service Promises

  • I promise to serve you happily, with energy and competence

  • I promise to be knowledgeable and accurate

  • I promise to treat you with the respect worthy of an owner

  • I promise to provide focused attention to your needs

  • I promise to take ownership of your request

  • I promise to be trustworthy in every interaction

  • I promise to safeguard the security of your financial information

  • I promise to express my appreciation for allowing me to serve you

  • I promise to provide solutions that will improve your financial life

2. Meets all established service goals as measured by the Internal Service Survey

3. Answering phones promptly and courteously and taking precise and accurate messages, if necessary

4. Prepare documents in a manner which will ensure successful scanning; preparation includes, but is not limited to, removing staples, unbending pages, repairing tears, sequential ordering, and applying bar codes if applicable

5. Operate scanning equipment and maintain maintenance, scan documents at a rate to meet the Credit Union specifications by manually feeding documents into machinery so as to minimize rescans

6. Review each scanned image in software and determine all key words and document type were automatically indexed appropriately from the document; manually index any key words and document type not assigned using software

7. Review each scanned image in software and ensure documents were scanned and meet all accuracy and quality standards; correct or rescan any issues identified

8. Complete all required paperwork accurately and in a timely manner

9. Manage all data in a manner that adheres to Company security and confidentiality policies

10. Develop and recommend more efficient imaging procedures whenever possible

11. Training of employees on the retrieval of archived documents

12. Attend educational functions as required, especially those related to job duties

13. Must have a good working knowledge of all credit union services

14. Establish and comply with metrics for imaging volumes

15. Prioritize and review monthly necessity of archived documents

16. Assist other departments in launching scanning projects and assist them as necessary with scanning on specific projects


Must possess and maintain a valid driver’s license

Additional Desired Attributes:

One or more years of imaging or other related experience


The successful candidate will be knowledgeable on credit union services. Must demonstrate strong organizational skills, attention to detail and consistency in accuracy and efficiency. Capable of identifying and completing tasks independently, with a sense of urgency and ownership. The successful candidate will have demonstrated use of good judgment and working knowledge of required imaging equipment and computers, including, but not limited to, Microsoft Windows, Word, Excel, Outlook, and PowerPoint.

Misc Comments:

Typical indoor office environment with occasional driving required; must be able to remain stationary for long periods of time in a sitting position. Must be able to occasionally stand and move about or traverse inside the office to access cabinets, files, office equipment, etc. Requires occasional lifting and/or carrying of up to 50 pounds. Requires frequent communication to others and exchanging of information and continuous use of hand/fingers, such as keyboard typing, imaging equipment and other office equipment. Must be able to continuously think analytically, concentrate on tasks and remember names and/or details. Required to occasionally handle stress/emotions and use written communication. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Northland Area Federal Credit Union is an Equal Opportunity Employer and considers all candidates for employment equally without regard to sex (including pregnancy and conditions related to pregnancy), religion, genetic information, race, color, weight, height, national origin, citizenship, age, disability, marital or veteran status, misdemeanor arrest record, or any other legally protected status.

How to Apply

Apply Online for Imaging Specialist, Full Time, Alpena




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