Hello, I'm Nova

I am Northland's Outstanding Virtual Assistant, known as Nova.  Beginning June 1st, 2024, when you call Northland Area Federal Credit Union for assistance, I can quickly help you with requests or find answers to your questions. My role is to help Northland provide 24/7 Member Service.


Here's what I can do:


Nova Telephone Call Icon Handle large call volumes easily


Nova 24/7 Availability Icon Offer 24/7 availability to assist Members


Nova Member Inquiries Icon Respond to Member inquiries instantly


Nova Accuracy Icon Ensure 100% accuracy in responses


Nova Improve Efficiency Improve operational efficiency


Nove Member Service IconMore time for proactive Member support



Things I can help with:

• Account Balance
• Deposit Status
• Money Transfer
• Transaction History
• Routing Number
• Apply for a Loans
• Loan Rates
• Savings Rates
• Branch Hours/ATM/Branch Locations
• Sign-up for E-Statements

• Loan Payments


Things I am not:

• Nova is NOT CHATGPT enabled.
• Nova is NOT replacing any of our Contact Center employees.


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