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What's New at Northland!

2017 Jerry Erickson Educational Scholarships

Again this year, we will reward five of our qualified members with a $1000 educational scholarship to pay for college expenses.

Our educational scholarship fund is named after our longtime volunteer Jerry Erickson. Jerry served Northland in many roles including Chairman of the board for 12 years, and Vice Chairman for 17 years.

Scholarship winners will be selected based on grades, community service and the content of their essay.

You can download an application here.  Application must be received by March 1, 2017.

EMV Chip Debit Card Rollout

We’ve begun our new EMV Chip Debit Card rollout.  Your new Debit Card contains a computer chip which helps reduce the likelihood of fraud, improves payment security and makes it hard for fraudsters to produce counterfeit cards.  

The new replacement cards will be issued automatically. They will have an updated look, different numbers, and a new pin.   For security purposes, each card and PIN will be mailed separately. They may arrive a few days apart.

If you have a NAFCU debit card, here’s what you need to do:

• Wait for your new card and PIN to arrive
• Call the number on the sticker to activate your new debit card
• Know that your old card number will no longer work
• Destroy the old debit card
• Update 3rd party accounts with the new number

For more info, check out Northland News.

Wanted - Member Shoppers

Member ShopperHave you heard of our Member Shoppers Program? Would you like to help us improve and earn cash while doing your banking? Then you need to check this out

How the program works: Mystery shopping isn't difficult. In fact, anytime you visit or call Northland, you're already evaluating the service you receive. We just want you to tell us about your experience so we can reward staff members who are doing a great job and make improvements in any areas where we can serve you better.

Northland Earns Top Member Service Award

Deanna Reeves BOB AwardWe are so excited to receive a national MX Performance Best of the Best Award for exceptional member service. This award is based on member feedback and our credit union scored in the top three out of 75 high performing U.S. credit unions.    

We are incredibly proud of our staff; their commitment to excellence is clear in everything they do for our members and for our communities.  We’re fortunate to have such an outstanding team.

Thank You for Your Generous Support!

When we combined the power of your donations with those of our employees and the CO-OP Financial Services Miracle Match we were able to raise nearly $1,400 for Children's Miracle Network.  Funding this worthy cause helps support research and training, purchase equipment, and even pay for uncompensated care for children in our local CMN hospitals. 

Thank you for helping to make it happen!

Mobile Banking Card Controls

Northland's Mobile Banking platform has some new features! We have added mobile card controls. With these new features you can turn your ATM or Debit Card on and off, view your daily spending limits, and alert us when you are headed out of town. This is a great tool that helps put you in control!

Not enrolled in Mobile Banking? Talk to us today!

Trouble logging in to Home Banking? Troubleshooting Tips:

Northland Trouble with Home BankingHaving trouble with the new system? Check out our FAQs.

Is it time to change your password? For your security, home banking passwords must now be 8 - 10 characters long and changed at least twice per year.

Did you forget your login information? We can help! Call 989-739-1401 and our friendly Call Center will have you back up and running in no time.

Have you logged in lately? To protect our Members, Home Banking and related eServices are disabled after 90 days of non-use. To ensure uninterrupted service, you must login at least once every& 3 months. To restore Home Banking and related eServices, please call 989-739-1401 and we'll be happy to assist you.

Is your browser the culprit? Some browsers are not yet compatible with our home banking software. For best results, we suggest Internet Explorer, Google Chrome or Firefox.

Are you using an iPad? We suggest using the Safari browser and disabling the pop-up blocker.

Are you using a cell phone? Not all cell phones are compatible with this website. We apologize for any inconvenience.

Mobile Banking FAQs-Get info

Additional questions or login problems? We're here to help! Stop by your favorite Northland branch or give us a call at 989-739-1401.

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