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What's New at Northland!

Northland Receives National Advocacy Award2017 04 Advocacy Award

We are delighted to receive the Member XP, annual Member Advocacy, Appreciation, and Education Award for outstanding member service.

Based on feedback from our own members our credit union earned top scores among over 80 high performing credit unions in the U.S. for exceptional dedication to improving our members’ financial lives.

We’re so proud of our staff for this achievement and for their commitment to providing excellent member service.  We are fortunate to work with such a great team and thrilled to see them recognized for their service on a national level.

Mobile Wallet has Arrived for Northland VISA Cardholders

We now offer Mobile Wallet with Apple Pay, Samsung Pay and Android Pay.  Mobile Wallet is a new way to use your Northland VISA card that is safer, simpler and more private.

This means you are able to use your compatible mobile device in stores and online without swiping your card or entering personal information.  You can pay with a single touch, so no one sees your name, card number or security code.  Your card info is not stored on the device or Apple’s, Samsung’s, or Android’s servers.

Mobile Wallet is super easy to set up! It’s a fun and secure way for you to pay, track charges, and manage your rewards and special offers. 

Northland Leaders in Washington

Northland Leaders recently took to the Hill for the CUNA Governmental Affairs Conference (GAC) in Washington D.C. to fight for credit union member rights.

Recent changes to Congress and the White House offer exciting opportunities for credit unions to obtain regulatory relief.

Thousands of credit union leaders gathered for the GAC to represent members on a national level.  When everybody works together, it helps the credit union industry to grow and be successful.  Our leaders are working to ensure that credit unions can continue to help members and others in the communities where we live and work. 

MXPerformance Award2017 02 14 Best of the Best Award

We are delighted to be honored with the MX Performance, Best of the Best Award again for the 3rd quarter in a row.

MemberShoppers is the biggest credit union mystery shopping program in the nation.  They help credit unions provide unmatched member service experiences by completing evaluations using the credit union’s own members.  Our credit union received top scores in outstanding member service based on direct member feedback in 18 categories!

We are very grateful to our employees for their high level of commitment to provide excellent service to our valued members.  We are truly fortunate to work with such a great group of people!

2017 Jerry Erickson Educational Scholarships

Again this year, we will reward five of our qualified members with a $1000 educational scholarship to pay for college expenses.

Our educational scholarship fund is named after our longtime volunteer Jerry Erickson. Jerry served Northland in many roles including Chairman of the board for 12 years, and Vice Chairman for 17 years.

Scholarship winners will be selected based on grades, community service and the content of their essay.

The application period is now closed. Winners will be announced very soon!

EMV Chip Debit Card Rollout

We’ve begun our new EMV Chip Debit Card rollout.  Your new Debit Card contains a computer chip which helps reduce the likelihood of fraud, improves payment security and makes it hard for fraudsters to produce counterfeit cards.  

The new replacement cards will be issued automatically. They will have an updated look, different numbers, and a new pin.   For security purposes, each card and PIN will be mailed separately. They may arrive a few days apart.

If you have a NAFCU debit card, here’s what you need to do:

• Wait for your new card and PIN to arrive
• Call the number on the sticker to activate your new debit card
• Know that your old card number will no longer work
• Destroy the old debit card
• Update 3rd party accounts with the new number

Learn more here.


Wanted - Member Shoppers

Member ShopperHave you heard of our Member Shoppers Program? Would you like to help us improve and earn cash while doing your banking? Then you need to check this out

How the program works: Mystery shopping isn't difficult. In fact, anytime you visit or call Northland, you're already evaluating the service you receive. We just want you to tell us about your experience so we can reward staff members who are doing a great job and make improvements in any areas where we can serve you better.


Trouble logging in to Home Banking? Troubleshooting Tips:

Northland Trouble with Home BankingHaving trouble with the new system? Check out our FAQs.

Is it time to change your password? For your security, home banking passwords must now be 8 - 10 characters long and changed at least twice per year.

Did you forget your login information? We can help! Call 989-739-1401 and our friendly Call Center will have you back up and running in no time.

Have you logged in lately? To protect our Members, Home Banking and related eServices are disabled after 90 days of non-use. To ensure uninterrupted service, you must login at least once every& 3 months. To restore Home Banking and related eServices, please call 989-739-1401 and we'll be happy to assist you.

Is your browser the culprit? Some browsers are not yet compatible with our home banking software. For best results, we suggest Internet Explorer, Google Chrome or Firefox.

Are you using an iPad? We suggest using the Safari browser and disabling the pop-up blocker.

Are you using a cell phone? Not all cell phones are compatible with this website. We apologize for any inconvenience.

Mobile Banking FAQs-Get info

Additional questions or login problems? We're here to help! Stop by your favorite Northland branch or give us a call at 989-739-1401.

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