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What's New at Northland!

MXPerformance Award2017 02 14 Best of the Best Award

We are delighted to be honored with the MX Performance, Best of the Best Award again for the 3rd quarter in a row.

MemberShoppers is the biggest credit union mystery shopping program in the nation.  They help credit unions provide unmatched member service experiences by completing evaluations using the credit union’s own members.  Our credit union received top scores in outstanding member service based on direct member feedback in 18 categories!

We are very grateful to our employees for their high level of commitment to provide excellent service to our valued members.  We are truly fortunate to work with such a great group of people!

2017 Jerry Erickson Educational Scholarships

Again this year, we will reward five of our qualified members with a $1000 educational scholarship to pay for college expenses.

Our educational scholarship fund is named after our longtime volunteer Jerry Erickson. Jerry served Northland in many roles including Chairman of the board for 12 years, and Vice Chairman for 17 years.

Scholarship winners will be selected based on grades, community service and the content of their essay.

You can download an application here.  Application must be received by March 1, 2017.

EMV Chip Debit Card Rollout

We’ve begun our new EMV Chip Debit Card rollout.  Your new Debit Card contains a computer chip which helps reduce the likelihood of fraud, improves payment security and makes it hard for fraudsters to produce counterfeit cards.  

The new replacement cards will be issued automatically. They will have an updated look, different numbers, and a new pin.   For security purposes, each card and PIN will be mailed separately. They may arrive a few days apart.

If you have a NAFCU debit card, here’s what you need to do:

• Wait for your new card and PIN to arrive
• Call the number on the sticker to activate your new debit card
• Know that your old card number will no longer work
• Destroy the old debit card
• Update 3rd party accounts with the new number

Learn more here.

Home banking will get a new look March 3rdNew Look for Home Banking

Soon you'll see a whole new look in Home Banking!

On March 6th, we're upgrading Northland's home banking platform with a cleaner, more modern look. This update will only affect the look and feel of the site - all the features you love will remain in the same place and operate the same way!

We're pleased to offer our members new and improved service enhancements. Watch for more upgrades coming soon! 

Wanted - Member Shoppers

Member ShopperHave you heard of our Member Shoppers Program? Would you like to help us improve and earn cash while doing your banking? Then you need to check this out

How the program works: Mystery shopping isn't difficult. In fact, anytime you visit or call Northland, you're already evaluating the service you receive. We just want you to tell us about your experience so we can reward staff members who are doing a great job and make improvements in any areas where we can serve you better.


Trouble logging in to Home Banking? Troubleshooting Tips:

Northland Trouble with Home BankingHaving trouble with the new system? Check out our FAQs.

Is it time to change your password? For your security, home banking passwords must now be 8 - 10 characters long and changed at least twice per year.

Did you forget your login information? We can help! Call 989-739-1401 and our friendly Call Center will have you back up and running in no time.

Have you logged in lately? To protect our Members, Home Banking and related eServices are disabled after 90 days of non-use. To ensure uninterrupted service, you must login at least once every& 3 months. To restore Home Banking and related eServices, please call 989-739-1401 and we'll be happy to assist you.

Is your browser the culprit? Some browsers are not yet compatible with our home banking software. For best results, we suggest Internet Explorer, Google Chrome or Firefox.

Are you using an iPad? We suggest using the Safari browser and disabling the pop-up blocker.

Are you using a cell phone? Not all cell phones are compatible with this website. We apologize for any inconvenience.

Mobile Banking FAQs-Get info

Additional questions or login problems? We're here to help! Stop by your favorite Northland branch or give us a call at 989-739-1401.

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