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Find out more about Bill Pay services.

Bill Pay Take the new Bill Pay Demo for a test drive!

With Bill Pay, you have the power to pay your bills quickly and easily online. You can make single payments or set up recurring payments, and you have the ability to edit or delete most scheduled transactions. Once you see how easy it is, you'll never want to send payments in the mail again!

FAQ

General Bill Pay Questions

eBill Questions

 

How are payments made? 

Most payments will be delivered electronically. Funds for electronic payments will be deducted on the payment due date indicated in Bill Pay. Some payees will be sent a paper check through the mail. Funds for paper checks will be withdrawn from your account when the check is presented for payment by the payee’s financial institution. This may occur after the due date.

 

When will funds be taken from my account?

Payments will come out of your account ON or AFTER the payment date you select. This is a change from the old system which withdrew the funds immediately. When reviewing your account balance, it’s very important to remember scheduled payments so you do not accidentally overdraw your account.

 

Is there a cost to use Bill Pay?

There is no cost for traditional payments. For some payees, you may see an optional next-day payment for a fee. If you wish to schedule a next-day payment, you must select that option and agree to the fee shown. There is no obligation to use the next-day payment option. You can still make a traditional payment for free.

 

Do I need special hardware or software?

To use Bill Pay you will need to have a browser installed on your computer, which is capable of 128-bit U.S. security encryption. This is sometimes referred to as 128-bit strong encryption. If you do not have sufficient browser encryption, you will receive an “Insufficient Browser Encryption” error message when you try to log on to Bill Pay. In addition to the error message, you will be provided with links where you can obtain the required browser versions.

 

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Where can I find Bill Pay Terms and Conditions?

You can find the Terms and Conditions in the upper-right corner of Bill Pay.

 

Who can I pay using Bill Pay?

You can pay virtually anyone in the U.S. or its Territories that you would normally pay by check or automatic debit; even if you do not receive bills from the company or person you want to pay. We highly discourage you from using Bill Pay to make state and federal tax payments and/or court-ordered payments. Due to their sensitive nature, these types of payments will be scheduled at your own risk and are not covered in our guarantee.

 

Do I need to contact my billers to tell them I'm using Bill Pay? 

No, this is not necessary.

 

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What happens if a Biller's address is wrong?

Pay close attention when adding Billers for payment. Historically, the most frequent mistakes are made when entering the Biller’s address. If the address you enter is incorrect, Bill Pay will use its best efforts to research and correct the returned payment and return it to your Biller. If Bill Pay is unsuccessful, the payment will be voided and credited back to your account.

 

What happens if my Due Date falls on a non-business day?

If the Due Date falls on a non-Business Day, choose a Scheduled Payment Date that is at least one (1) Business Day before the actual Due Date. Scheduled Payment Dates must be prior to any late date or grace period.

 

How do I stop or cancel a payment?

Check the payment status within Bill Pay as soon as possible.

If payment is Pending you will have the option to either change the due date or cancel the payment entirely in the Payment Center screen.

If payment is Processing you will not be able to make changes. Call Bill Pay Customer Service at 844-827-3965 to check on payment status and whether a stop-payment may be put in place. (Stop Payment Fee applies.)  Please note, if the payee has already accepted the payment, it may not be possible to cancel.

 

Who do I contact for help?

  • 24/7 Bill Pay phone support: 844-827-3965
  • Mail: Northland Area FCU, 560 Carillon Parkway, St. Petersburg, FL 33716

 

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What's an eBill?

Our Bill Pay processor provides bill delivery services for hundreds of companies. For participating payees, you can have your bills delivered safely and securely - right in Bill Pay! And remember, even if you can’t receive your invoice online, you can still pay it online, and you can print any copies you need right at home.

 

How do I pay an eBill?

You'll receive and pay your eBill right inside Bill Pay - it's easy!

 

I already have an automatic payment on my account. Is that an eBill?

No. That's an automatic debit. An eBill is an invoice you can receive, pay or print from within Bill Pay.

 

Is there a cost to use eBills?

No. We're pleased to offer this service free of charge to our membership.

 

Who do I contact for help with my eBills?

  • 24/7 Bill Pay phone support: 844-827-3965
  • Mail: Northland Area FCU, 560 Carillon Parkway, St. Petersburg, FL 33716

 

Need more help? Give us a call at 989-739-1401

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