Hello, I'm Nova
I am Northland's Outstanding Virtual Assistant. Soon, when you call Northland Area Federal Credit Union for assistance, I will quickly help you with requests or find answers to your questions. My role is to help Northland provide 24/7 Member Service.
I am not a chatGPt bot, and I will not replace any Northland employees. I'm joining Northland to offer 24/7 member support, assist with call volume, and tackle routine telephone questions and transactions so that Northland employees are available to deliver faster, more personalized service to improve member experience and operational efficiency. Best of all, I'll be here to help when your favorite employees can't be.
Here's what I can do:
Handle large call volumes easily
Offer 24/7 availability to assist Members
Respond to Member inquiries instantly
Ensure 100% accuracy in responses
Improve operational efficiency
More time for proactive Member support
Things I can help with:
• Account Balance
• Deposit Status
• Money Transfer
• Transaction History
• Routing Number
• Apply for a Loans
• Loan Rates
• Savings Rates
• Branch Hours/ATM/Branch Locations
• Sign-up for E-Statements
• Loan Payments
Things I am not:
• Nova is NOT CHATGPT enabled.
• Nova is NOT replacing any of our Contact Center employees.
When you call Northland to speak with Nova, know that your information is not stored. Your personal information is shielded for your privacy.
Yes, you can interrupt Nova. Please state the reason for your call and allow a moment for Nova to register your request before continuing or repeating.
Nova can only transfer funds within the same account number. Nova cannot transfer funds to other accounts.
To optimize your time and interaction with Nova, please minimize background noise and be direct with your requests.
Your personal information is protected and not stored. Northland prioritizes your privacy.
Nova is NOT ChatGPT enabled. She is a conversational AI tool.
Nova can handle large call volumes easily and offer 24/7 availability to assist members. Nova can respond to member inquiries instantly while ensuring 100% accuracy in each response. Nova can improve operational efficiency and provide more time for proactive member support.
You will need to initially enter either your full Social Security Number or your Account Number. If you enter your Account Number, the secondary verification will be the last four digits of your Social Security Number or the last four digits of your Debit Card Number. If you enter your Social Security Number, you will need to do secondary validation with either your full Account Number or the last four digits of your Debit Card Number.
Nova was designed to recognize when you are experiencing issues and will transfer you to a representative. We value a respectful and positive environment for all of our members and staff. Northland will not tolerate harassment or inappropriate language. Thank you for your cooperation in maintaining a pleasant experience for everyone.
If you are not satisfied with Nova’s response, please say “CANCEL” to return back to the previous menu.
Nova can help members with the following:
• Account Balance
• Deposit Status
• Money Transfer
• Transaction History
• Routing Number
• Apply for Loans
• Loan Rates
• Savings Rates
• Branch Hours/ATM/Branch Locations
• Sign-up for E-Statements
• Loan Payments
Nova is not here to replace any Northland team members. Nova is here to provide proactive service to our members.
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