Yes, you can interrupt Nova. Please state the reason for your call and allow a moment for Nova to register your request before continuing or repeating.

Nova can only transfer funds within the same account number. Nova cannot transfer funds to other accounts.

To optimize your time and interaction with Nova, please minimize background noise and be direct with your requests.

Your personal information is protected and not stored. Northland prioritizes your privacy.

Nova is NOT ChatGPT enabled. She is a conversational AI tool.

Nova can handle large call volumes easily and offer 24/7 availability to assist members. Nova can respond to member inquiries instantly while ensuring 100% accuracy in each response. Nova can improve operational efficiency and provide more time for proactive member support.

You will need to initially enter either your full Social Security Number or your Account Number. If you enter your Account Number, the secondary verification will be the last four digits of your Social Security Number or the last four digits of your Debit Card Number.  If you enter your Social Security Number, you will need to do secondary validation with either your full Account Number or the last four digits of your Debit Card Number.   

Nova was designed to recognize when you are experiencing issues and will transfer you to a representative. We value a respectful and positive environment for all of our members and staff. Northland will not tolerate harassment or inappropriate language. Thank you for your cooperation in maintaining a pleasant experience for everyone.

If you are not satisfied with Nova’s response, please say “CANCEL” to return back to the previous menu.

Nova can help members with the following:

• Account Balance

• Deposit Status

• Money Transfer

• Transaction History

• Routing Number

• Apply for Loans

• Loan Rates

• Savings Rates

• Branch Hours/ATM/Branch Locations

• Sign-up for E-Statements

• Loan Payments

Nova is not here to replace any Northland team members. Nova is here to provide proactive service to our members.