Multi-Factor Authentication, or MFA, is an additional layer of security added to our Home Banking and Bill Pay services. It helps us to verify your identity to ensure that only you have access to your account. MFA monitors your account access for any uncharacteristic or unusual activity.
Security Picture: When you logon to Home Banking for the first time, you will select a security image. This picture will appear each time you login to Home Banking. If you try to login and the image is not correct, double check for typos. If there are none, contact us at 989-739-1401.
Security Questions: The first time you login, you will choose three security questions that only you should know the answers to. If any unusual or uncharacteristic behavior is detected, (ex. signing on from a different IP address than usual), you will be prompted to answer those questions to confirm your identity. If nothing unusual is detected, you will not be asked your security questions.
Phishing is the act of sending an email that falsely claims to be an established legitimate enterprise in an attempt to scam the user into surrendering private information that will be used for identity theft.
The email directs the user to visit a website where they are asked to update personal information, such as passwords and credit card, social security, and account numbers that the legitimate organization already has. The website, however, is bogus and set up only to steal the user’s information. Northland does not request this type of information through email.
Vishing is the telephone equivalent of phishing. Vishing is the act of using the telephone in an attempt to scam the user into surrendering private information that will be used for identity theft. The scammer usually pretends to be a legitimate business, and fools the victim into thinking he or she will profit. Northland does not initiate calls or texts to our members requesting this type of information.
Time is of the essence. Notify all creditors and financial institutions to protect your accounts. First steps and additional resources.
If your wallet has been lost or stolen, take the following actions:
- Call Northland at 989-739-1401 so we can take action to help protect your accounts.
- Call the three major credit reporting agencies and ask them to immediately place a Fraud Alert by name and Social Security number. The alert means any company that checks the credit knows that information was stolen and they have to make contact by phone to authorize new credit.
- 800-525-6285 Equifax
- 888-397-3742 Experian
- 800-680-7289 TransUnion
- Notify the SSN national fraud hotline 800-269-0271
- Cancel active credit cards
- 800-828-3901 VISA
- 800-991-4961 VISA after hours/weekends
- 800-627-8372 MasterCard
- File a police report the same day, if at all possible, in the jurisdiction where the wallet was stolen.
- Visit northlandcu.com/protect-myself for more information.
To help protect our members from fraud, NAFCU passwords must be changed at least once every 12 months. We strongly recommend using unique passwords for all of your login sites.
Tips for making secure passwords:
- Start with a passphrase: The itsy bitsy spider went up the water spout.
- Add punctuation. (The itsy, bitsy spider went up the water spout!)
- Reduce to first letters for each word. (Ti,bswutws!)
- Swap a few similar characters. (T1,b$wUtw5!)
You now have a strong password that's easy to remember and VERY hard to guess. (T1,b$wUtw5!)